1. Scope
This Privacy Policy explains how MSR Home Services LLC ("MSR," "we," "us," or "our") collects, uses, and shares information through msrhomeservices.com and in connection with residential property maintenance inquiries and services we coordinate for property management companies.
2. Information we collect
- Contact details: name, company, email address, and phone number if provided.
- Service requests: property address or city, selected service, project description, preferred service date, additional information, and messages you send.
- Service records: authorized scheduling and access information, work order notes, property photos, estimates, invoices, and payment records needed for approved work.
- Technical information: our hosting and security providers may process IP addresses, browser and device information, requested pages, and request times to deliver and protect the site.
Please do not send government IDs, payment card or bank details, passwords, medical information, or tenant access codes through the website form. Arrange necessary access details directly with our team through an agreed method.
3. How we use information
We use information to respond to inquiries, prepare estimates, coordinate our technicians and tenant appointments, provide updates, document completed work, manage invoices, maintain business records, and protect our website against misuse. A form submission is a request for follow-up; it does not confirm an appointment.
5. Website forms, storage, and cookies
Service requests and a dated record of your privacy and terms acknowledgment are saved in our hosted database for review through a restricted team dashboard. A request remains saved even if an email notification cannot be delivered. Where email notifications are enabled, request details may also be processed by our email provider.
The public website does not currently include advertising trackers or analytics scripts. Hosting, security, and team sign-in services may use necessary cookies or similar technologies. Your light or dark appearance preference is saved in your browser’s local storage (msr-theme); it contains no contact or service-request information and can be removed by clearing site data. Browser settings can control cookies; blocking necessary cookies may affect team sign-in. External links lead to services governed by their own privacy policies.
6. Retention and security
We retain information as reasonably needed to handle inquiries, perform and document services, maintain accounting records, resolve disputes, and meet applicable obligations. Retention depends on the type of record and the reason it is needed. We use access restrictions and technical safeguards designed to protect information, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and privacy requests
Contact contact@msrhomeservices.com with the subject "Privacy Request" to ask about your information, request corrections or deletion, or stop non-essential communications. We may verify your identity and retain records necessary for legal or legitimate business purposes. We will handle rights requests under the laws that apply to you. You may also contact us to appeal our response where applicable.
Providing a phone number for an inquiry does not by itself enroll you in promotional text messages. If you receive texts from us, you may reply STOP to opt out or HELP for assistance; message frequency varies and message and data rates may apply. You can also contact us by email or phone.
8. Tenant and occupant information
Property managers should share only tenant or occupant information they are authorized to provide and that is necessary for the requested work. We use those details to coordinate access, scheduling, and service communications. Please keep unrelated personal information out of project descriptions and photos.
9. Children’s privacy
This website is intended for adult business contacts and is not directed to children under 13. If you believe a child has submitted personal information, contact us so we can review and remove it as appropriate.
10. Updates to this policy
We may revise this policy as our services or website change. The updated policy and revision date will appear on this page. We will provide additional notice where required.
11. Contact us
For privacy questions, contact MSR Home Services LLC at contact@msrhomeservices.com or (844) 999-2535.